Website Troubleshooting

Being asked to subscribe after login
Is your account active? Has the subscription recently renewed? You can check the status of the account on the self service tools.  If the subscripti...
Fri, Mar 8, 2024 at 2:50 PM
Change commenting name
The display name on commenting profiles cannot be changed once it is created. However, you can create a new profile using a different email address.  ...
Tue, May 16, 2023 at 2:57 PM
Desktop notifications
We offer browser notifications in Google Chrome, Firefox, and Safari. When you open the homepage, clicking the small red bell in the lower left corner will ...
Tue, Jul 25, 2023 at 10:30 AM
Internet browsers
We suggest Mozilla Firefox and Google Chrome. Both have an auto-update feature that will help keep you up to date.   We do not recommend Internet E...
Mon, Feb 27, 2023 at 3:42 PM
Report a problem
Please report any issues with the website, ePaper or App by emailing circulation@sunjournal.com.   
Mon, Feb 27, 2023 at 3:42 PM
Staying signed in
Features of our website require a browser technology called cookies. Cookies are like name-tags for your browser. They are files stored on your computer t...
Tue, May 16, 2023 at 2:59 PM
Unable to comment
Comments are enabled on some stories but not all. You’ll find at the bottom of the article if they are not enabled, it will state "Comments are not ...
Tue, Jul 25, 2023 at 11:03 AM
Unsafe site /security certification warning
3rd party software maybe blocking access. If you are using security software, you should be able to add the website to trusted site list in that software...
Tue, Jul 25, 2023 at 11:11 AM
Wrong email or password
If you are using a Gmail or Apple email address, please login using the login with Google or login with Apple option. You can view the password being e...
Tue, Jul 25, 2023 at 11:12 AM